Refund Policy
Last updated: November 2026
Custom songs are non-refundable
Love it or we'll re-do it free: if your song isn't right, tell us what to change and we'll regenerate it at no cost. Custom songs are otherwise non-refundable once delivered, and we always fix our own mistakes (a misspelled name or wrong pronunciation) free of charge.
Request a free re-do
Open your delivered song in your library and choose “Request a free re-do”. Tell us what should change; your regenerated song will appear in the same library entry at no charge.
If your song never arrives
Songs are normally ready in about 10 minutes. If your payment went through but your song never appeared in your account, contact us — we will either deliver it or refund you in full. You will never pay for a song you didn't receive.
Duplicate or accidental charges
If you were charged twice for the same order, or charged without a completed order, we will refund the extra or erroneous charge in full.
How to request a fix or refund
Email us via the Contact page from the address you ordered with, and include what went wrong. We reply within one business day. Approved refunds go back to your original payment method and typically appear within 5–10 business days, depending on your bank.